The following screen designs have been sanitised for confidentiality purposes. They showcase a 6-week project in which I was the solo UX Designer working alongside a Design Director, to improve the user experience of purchasing processes for a leading global resources company.

The client’s existing systems and processes were not designed to easily direct users to the right goods with preferred suppliers, leading to high off-catalogue spends, incompatible delivery times, and a poor user experience resulting in loss of productivity.

The solution featured a custom UI and system integration, to sit above the client’s existing solution architecture. The project ran across 3 iterative design sprints including a research or discovery phase, a realise phase utilisating co-design and user stories, and a refinement stage with clickable mock-up prototype.

In order to deliver the solution my role included:
• Leveraging agile methodologies to deliver the solution
• Analysing system demos, conducting interviews with end users and stakeholders
• Scoping stakeholder requirements, creating personas, prioritising user stories
• Designing wireframes, high fidelity mock-ups, prototypes and animations
• Working iteratively in sprints to gain feedback through end user review sessions, establishing design principles, proof and editing content, refining visual prototype
• Planning, scheduling and facilitating design thinking workshops with users and senior stakeholders (kick off, requirements elicitation, co-design and design reviews)
• Synthesised, documented and presented research findings to client team

The below designs showcase a range of User Journey Maps and Current State diagrams which were created as outputs of larger projects, of which I was either the lead or solo designer.

They were created using programs Adobe Illustrator and Sketch App, and arose from insights gathered through workshops during the discovery (user research) phase of the engagements.

User Journey Mapping allows us to deconstruct problems from real users’ point of views, co-creating with customers to incorporate their language, mapping their hassles and delights and allowing us to reimagine their pain points as opportunities to arrive at innovative and delightful solutions.

Please note the below samples have been sanitised for confidentiality purposes.

https://blcw.dss.gov.au

Boosting the Local Care Workforce program responds to the challenges that come with the NDIS, driving change to ensure people with disability receive choice and control of their outcomes. The program builds disability and aged care sector capacity, and service provider readiness in the lead up to full NDIS implementation.

The development of the BLCW Digital Platform formed part of of this program – providing a way for NDIS and aged care providers, as well as secondary users and stakeholders, to access: resources and information developed by the program; other existing and new government resources; and apply for BLCW grants.

The solution included a responsive website, demand map, resources and readiness assessment tool, in addition to a CRM and CMS. It was designed to the Digital Transformation Agency’s (DTA) Digital Service Standard - following a user-centred iterative approach to deliver the solution through the 4 stages: Discovery, Alpha, Beta and Live.

I was the primary UX designer on the project, working alongside developers and a cross functional team. My role consisted of conducting user research, generating personas, journey mapping, creating design principles, wireframes and prototypes. In addition, I facilitated design thinking workshops, created the service delivery blueprint, wrote user stories, prioritised features, developed a content register, IA, content strategy, website T&Cs, conducted end user reviews and completed DTA assessments on behalf of the client.

I am a leading Design Thinking practitioner within EY. I was involved with setting up the first APAC wide Design Thinking Bootcamp course, including the full design of the official printed course materials (seen below). In addition, I illustrated the L&D materials to support the promotion and marketing of the course to EY staff.

I have frequently facilitated Design Thinking courses both within EY (to consultants of all levels), and on client engagements to deliver enhanced outcomes.

wavespace™ is EY’s global network of innovation and experience centres. I was lucky enough to be on the EY wavespace project for 6 months - writing the initial design brief (RFP) which went to tender for the space (due to my background in Spatial Design), working alongside interior designers and managing senior stakeholder engagement within EY, to ensure the space met both the functional and aspirational business requirements.

3D VISUALISATION

The first three images are renders showcasing a range of work in which I was the solo designer, working alongside an account manager. These computer generated 3D visualisations were created using AutoCAD for 3D modelling with rendering in 3D Studio Max (VRAY). 

The designs went through a process of low fidelity hand sketches during development, through to 3D line drawings, and finally into software which allows materials, lights, cameras and environments to be added. Creating these visualisations gives clients an accurate representation of how the real life space can be interacted with, as well as potential branding opportunities and sponsorship.  

EVENT & EXHIBITION DESIGN

As the Events Industry is fast paced and transient, a lean approach to the design process is often required. Using a lean method, low fidelity design concept sketches and layouts are shown to key stakeholders early on, for feedback validation and iteration.

Making changes earlier in the process saves an exponential amount of time, as an hour of low fidelity changes could be equivalent to 40 hours of high fidelity changes. In the context of Event Design, low fidelity comprises of freehand sketches or 2D AutoCAD drafting, medium fidelity encompasses 3D line drawings, and high fidelity involves 3D photo-realistic visualisations and build plans.

The below samples were Exhibitions in which I worked alongside other designers, project managers, account managers, stylists, AV professionals and marketing managers to deliver.

EXHIBITION DESIGN

Exhibition Design is just user experience design applied on a physical and spatial level. Space is just another medium and structures are the interfaces and frameworks that users can interact with. An exhibition is a tangible version of a mobile app.

For example, when designing a theatre, I would ask the questions: How does the space fit within the exhibition? What functionalities would the built structure need to perform? What capacity of audience members need to be accommodated? What type of events would be staged? How should the seating be laid out and what audio visual effects could enhance the experience of the audience?

It’s all about user-centred design that solves problems and delivers the best solution for all collective stakeholders.

This group project focused on problem solving and user centered design in the development of an educational learning toy for ages 4-8. The delivery included a physical prototype, 3 separate motor functions, circuit board and programming using Aurdino. ‘Space Crane’ teaches the important skills of colour recognition and motor skill function.

SMART HEAT

Smart Heat was a solo Industrial Design project which I completed as my major work at UTS. 

Despite substantial advancements in technology and science, the design of commercial cooking utensils remains largely unchanged. Due to the significant costs associated with workplace injury and food poisoning within the industry, at $57.5 billion and $1.2 billion annually in Australia alone, there is evidently a strong need for improved utensil designs which provide greater temperature feedback, are more hygienic, ergonomic and heat resistant.

‘Smart Heat’ aims to do just that. A family of utensils that innovates with an inbuilt colour changing liquid crystal thermometer provides visual feedback of whether food is in the temperature danger zone of 5 - 60°C. A curved arm elevates the head which comes into contact with food, preventing cross contamination. A heat resistant handle eliminates burns resultant from contact with skin. Now that’s a better user experience!

MOVIE PROP

A complex brief which required advanced problem solving skills, ideation and iteration. This solo project entitled ‘James Bond’ movie prop design was required to open a secure safe and retrieve a phial of sacred liquid.

The tool needed to be hidden within an everyday object, so that the female heroine could slip easily in and out of the lavish party unnoticed. A solution featured a turned acrylic perfume bottle, sprayed gold on the inside to elude liquid, within which telescopic sliding metal cylinders and other mechanical components were contained.

SMART GARDEN

This interdisciplinary team project targeted the growing number of city dwellers who increasingly face a lack of space or sense of community.

Proto-personas were created, each with defined lifestyles, demographics, day to day activities, environmental practices and living situations.

The solution featured the design of an urban apartment food garden system, including various products within it. The concept was an interactive garden which has automatic watering and temperature control, as well as sensor tags which send data to the ‘Garden Talk’ database. The database can be activated and controlled on the phone, computer or on the interface located at the garden and automatic messages go out when plants are ready for harvesting.

This was a two week UX review, conducted alongside The Link App's founder and project manager.

The Link App is a London based start-up founded by Lauren Riley - solicitor and entrepreneur. The Link App is a client communication tool for busy law firms, to increase productivity across the working day by keeping clients 'in the loop' with preset messages and push notifications.

The Link App services two distinct personas; a desktop or web-based application is designed for lawyers to keep clients updated on the case, and a free mobile app is designed for busy clients on the go.

A major sticking point of the App was that it relies on buy in from client in order to be successful. Although Lawyers love the App, only a small percentage of clients are downloading the application rendering it useless. 

During the consultation I identified problems and generated solutions for onboarding, launch, language, feature and functionality, workflow, usability, help and search functions, errors, content strategy, navigation, forms and UI design.

Suggestions made were written on post-its and arranged on an MVP matrix based on high value to low value, and difficult to easy. Some major changes which came out of this review included the logo, ability to filter open/closed cases, case logo branding, icons added to menu, show password option, profile image and autofill forms.

ETTORE SOTTSASS

This solo concept features a magazine article, layout and graphics for inclusion in British Vogue. An editorial advertisement piece was written for the previously held 2007 Ettore Sottsass exhibition in London. All elements were designed to embody Ettore Sotsass and tell the story of his extraordinary life. The featured graphic is an abstract representation of his famous 1980s Carlton Bookcase.

EY CAMPUS RECRUITMENT FLYERS

This print marketing collateral was created for EY Oceania’s campus recruitment campaign - designed to meet brand guidelines and using Adobe InDesign.