Lead UX Designer
https://blcw.dss.gov.au
Boosting the Local Care Workforce program responds to the challenges that come with the NDIS, driving change to ensure people with disability receive choice and control of their outcomes. The program builds disability and aged care sector capacity, and service provider readiness in the lead up to full NDIS implementation.
The development of the BLCW Digital Platform formed part of of this program – providing a way for NDIS and aged care providers, as well as secondary users and stakeholders, to access: resources and information developed by the program; other existing and new government resources; and apply for BLCW grants.
The solution included a responsive website, demand map, resources and readiness assessment tool, in addition to a CRM and CMS. It was designed to the Digital Transformation Agency’s (DTA) Digital Service Standard - following a user-centred iterative approach to deliver the solution through the 4 stages: Discovery, Alpha, Beta and Live.
I was the primary UX designer on the project, working alongside developers and a cross functional team. My role consisted of conducting user research, generating personas, journey mapping, creating design principles, wireframes and prototypes. In addition, I facilitated design thinking workshops, created the service delivery blueprint, wrote user stories, prioritised features, developed a content register, IA, content strategy, website T&Cs, conducted end user reviews and completed DTA assessments on behalf of the client.