Lead UX Designer
The below designs showcase a range of User Journey Maps and Current State diagrams which were created as outputs of larger projects, of which I was either the lead or solo designer.
They were created using programs Adobe Illustrator and Sketch App, and arose from insights gathered through workshops during the discovery (user research) phase of the engagements.
User Journey Mapping allows us to deconstruct problems from real users’ point of views, co-creating with customers to incorporate their language, mapping their hassles and delights and allowing us to reimagine their pain points as opportunities to arrive at innovative and delightful solutions.
Please note the below samples have been sanitised for confidentiality purposes.